# Salesforce - Merge Cases

- George Apostolov
- 05 Sep 2025
  - [▣ Salesforce](/content/tutorials/categories/salesforce/index.html)

## Guide

1. Head over to the **Gear icon** on the top right and select **Setup** from the dropdown.

2. In the **Setup** page, search for **"Case Merge"** using the **Quick find** feature.

3. Select and check the **Merge Cases** box to reveal more options.

4. Add a case status for the closed cases. You can add "Merged" to have it as an option.

5. Hit **Save.**

6. Make sure the checkboxes for the cases are selected.

7. Click on the **Merge Cases** button on the top right.

8. You will see a window asking you to Compare cases (to be merged.) If everything looks good, hit **Save**!

9. Hit the **Merge** button one last time.